Return & Refund Policy

At Hosseiinsa, your satisfaction — and your confidence in our products — mean everything to us. ❤️
We stand behind the quality and performance of every Hosseiinsa gadget and accessory.
If for any reason you’re not fully satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange — simple, fast, and hassle-free.

✅ Return Eligibility

To qualify for a return, please make sure that:

  • The item is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

📧 To start a return, please email us at support@hosseiinsa.com
⚠️ Returns sent without prior approval cannot be accepted.

Once approved, we’ll send you a prepaid return label along with step-by-step instructions to ensure a smooth and safe return process.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll resolve the issue promptly — by sending a replacement or issuing a full refund at no extra cost.

🚫 Non-Returnable Items

For safety, hygiene, and customization reasons, the following items cannot be returned or exchanged:

  • Opened or used wellness or tech-wear devices

  • Products showing signs of wear, modification, or damage

  • Personalized or custom-made items

  • Clearance or final-sale products

  • Perishable or consumable goods (e.g., gels, supplements, or skincare serums)

🔄 Exchanges

If you’d like to exchange an item for another model, color, or variation,
the fastest method is to return your original item and place a new order after your refund has been processed.

🇪🇺 EU Customers — Right of Withdrawal

If you are located within the European Union, you are entitled to a 14-day cooling-off period.
During this time, you may return any unused product for a full refund — no explanation required.

Conditions:

  • The product must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

Once we receive and inspect your returned item, you’ll receive an email confirmation.
If your return is approved, your refund will be issued to your original payment method within 10 business days.

🕒 Please note: Some banks or payment providers may take additional time to reflect the refund in your account.

❓ Need Help?

If you haven’t received your refund after 15 business days, or need help with your return, our support team is always here for you.